Privacy Policy
Your privacy matters to us around the clock. This policy explains what we collect, why, and how we keep it safe.
This Privacy Policy describes how D247 ("D247", "we", "us", or "our"), operating the website d247.it.com, collects, uses, discloses and protects your personal information. By accessing or using our platform, you agree to the practices described in this policy. If you do not agree, please do not use our services.
1. Information we collect
To provide an always-on gaming service, we collect the following categories of information:
- Account information — your name, mobile number, email address, date of birth (for age verification) and login credentials.
- Transaction information — deposits, withdrawals, payment method details and transaction history, processed through our payment partners.
- Usage information — pages viewed, markets accessed, device type, browser, IP address and interaction data.
- Communications — messages you send us via WhatsApp, email or contact forms.
2. How we use your information
We use your information to operate and improve our 24/7 platform, specifically to:
- Create and manage your account and verify your identity and age.
- Process deposits and withdrawals quickly and securely.
- Provide round-the-clock customer support.
- Detect, prevent and investigate fraud, abuse and security incidents.
- Comply with legal and regulatory obligations.
- Send important service updates and, where permitted, promotional messages you can opt out of.
3. Legal basis and consent
We process personal data on the basis of your consent, the performance of our contract with you, our legitimate interests in running a secure platform, and compliance with applicable law. You may withdraw consent for non-essential processing at any time by contacting us.
4. How we share information
We do not sell your personal information. We share it only with:
- Payment processors to complete deposits and withdrawals.
- Service providers who help us operate the platform under confidentiality obligations.
- Authorities where required by law, regulation, or valid legal process.
5. Data security
We apply technical and organisational safeguards — including encryption in transit, access controls and continuous monitoring — to protect your data. Because our systems run 24/7, our security monitoring does too. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data retention
We retain personal information for as long as your account is active and as needed to provide services, resolve disputes, and comply with legal obligations. When information is no longer required, we securely delete or anonymise it.
7. Your rights
Subject to applicable law, you may have the right to access, correct, update or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.
8. Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our platform is used. You can control cookies through your browser settings, though disabling them may affect functionality.
9. Age restriction
D247 is intended only for adults aged 18 and above. We do not knowingly collect information from minors. If we learn that we have collected data from someone under 18, we will delete it promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the "last updated" date will reflect the revision. Continued use of the platform indicates acceptance of the updated policy.
11. Contact us
For any privacy question or request, reach our 24/7 team on WhatsApp, email support@d247.it.com, or visit our Contact page.